At ClickMaker, we strive to deliver exceptional IT services and software development solutions. This policy outlines our terms for cancellations and refunds.
Last updated: December 17, 2025
Our refund and cancellation policies vary based on the type of service you have purchased:
If you wish to cancel your order before the project has commenced (i.e., before any development work has begun), you may request a full refund minus any payment processing fees. To qualify for this, the cancellation request must be submitted within 48 hours of placing the order.
Once the project has commenced and development work has begun, cancellations will be subject to the following terms:
For monthly or annual subscription services:
You may be eligible for a refund under these circumstances:
The following are non-refundable:
Approved refunds will be processed within 10-15 business days. The refund will be credited to the original payment method used during the purchase. Please note that depending on your financial institution, it may take an additional 5-7 business days for the refund to reflect in your account.
To request a cancellation or refund, please follow these steps:
Send an email to [email protected] with the subject line "Cancellation Request" or "Refund Request"
Include your order/project ID, contact information, and reason for cancellation or refund
Provide any supporting documentation if applicable
Our team will review your request and respond within 2-3 business days
If you are not satisfied with our services and wish to dispute a charge or request a refund, we encourage you to contact us first. We are committed to resolving any issues amicably.
If you request changes to the project scope after work has commenced, additional charges may apply. Any refunds will be calculated based on the original scope of work.
ClickMaker shall not be liable for any delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures. In such cases, we will work with you to reschedule or adjust the project timeline without penalty.
If you have any questions about our Cancellation & Refunds Policy, please contact us:
This policy is subject to change without prior notice. Please review this page periodically for updates.